| Claims Related Questions |
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How do I submit a claim and what information is required?
Please follow this link for full Claims Instructions. |
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Is it possible for GlobalHealth Asia to pay the medical provider directly?
Yes, in many cases GlobalHealth Asia can arrange to pay the provider directly, both for out-patient treatments and hospitalisation. See Claims Instructions for further details. |
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Where can I find a list of Direct Billing Network Providers?
On the Forms section of this site, please click here. |
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How long will it take to pay my claim?
Provided full information is received, the usual turnaround time for standard claims is five working days. |
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Where is my claim processing centre?
Your claims are processed in Hong Kong. |
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| Enrolment Related Questions |
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How long does it take to issue a policy?
The usual turnaround time for a new UniversalHealth 100 Medical Insurance Plan policy and card issuance is five working days. |
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Where can I obtain an Application Form?
Click to download a UniversalHealth 100 Medical Insurance Plan Application Form or Apply Online. |
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What if I relocate to another country or return permanently to my home country? Will my policy remain effective?
Your UniversalHealth 100 Medical Insurance Plan policy is renewable up to the age of 100, even if you no longer reside in Hong Kong. It is a policy requirement that you notify us of your change of residence. Whenever possible, please notify us before you relocate. Failure to do so may jeopardize your coverage. Additionally, depending on your country of residence your premium may increase. Please contact GlobalHealth Asia directly or have your Insurance Representative contact us and we will be happy to assist. Please click here. |
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| General Questions |
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Who is eligible for cover under the UniversalHealth 100 Medical Insurance Plan?
The primary person covered by this insurance plan must be a resident of Hong Kong over 18 years of age. |
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Are there any age limits for coverage?
The minimum age at entry for individual enrolment is 18 years. Children below age 18 may be covered only as dependants on their parent’s or guardian’s policy. The maximum age at entry is 65 years. The plan is renewable up to age 100. |
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Does the plan renew automatically?
Yes. The UniversalHealth 100 Medical Insurance Plan is a year long guaranteed renewable insurance contract that renews automatically up until your 100th birthday. You must expressly agree to renew on a yearly basis. Prior to your policy expiry, you will be sent a renewal notice and quotation to the latest address held on file, advising you of your renewal premium. |
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Are pre-existing conditions covered?
Yes, some pre-existing conditions may be covered and may require a premium loading or a cap on benefits. |
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What coverage is available for Chronic Conditions?
The UniversalHealth 100 Medical Insurance Plan offers comprehensive, full reimbursement coverage for many pre-existing conditions even on an out-patient basis. |
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The application requires that I complete a supplementary medical questionnaire. Where do I find these?
On the Forms page, please click here. |
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May I cancel my policy?
GlobalHealth Asia wants you to be completely satisfied with your medical insurance coverage. We therefore offer a 21 day “Free Look” period within which (provided there have been no claims) you may cancel your policy for a full refund. |
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Will my premiums increase with age?
Premiums will increase every year. Your premium is based on your age at policy inception and at each subsequent renewal. |
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Are any other premium increases applicable?
Yes, your premiums will increase in line with medical treatment inflation. |
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Who do I contact in case of an emergency?
AA International is the chosen emergency and evacuation provider for UniversalHealth 100 Medical Insurance Plan customers.Their 24-hour contact details are: (603) 7628 3880 or (603) 7841 5770.
For more information, see details of your 24-hour worldwide emergency assistance, medical evacuation and repatriation coverage. |
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How does the UniversalHealth 100 Medical Insurance Plan compare to my existing medical insurance coverage?
The UniversalHealth 100 Medical Insurance Plan is a comprehensive and innovative global medical insurance plan designed for individuals, families, corporations, and associations based in Hong Kong. We would be pleased to take a look at your existing medical insurance plan and provide you with a detailed comparison – just get in touch with us. |
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Where can I find the UniversalHealth 100 Medical Insurance Benefits and Premiums details?
Please click here to review the Benefits and Premiums booklet. |
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