Customer First Philosophy

Formed in 1997 by a dedicated team of insurance professionals with over 30 years of experience in international health care management, GlobalHealth Asia takes pride in its customer first philosophy.

For more than a decade GlobalHealth Asia has built a solid reputation for providing its customers with value oriented insurance and superior customer service.

GlobalHealth Asia believes that your purchase of a medical plan is the start of a long term relationship. In order to ensure your continued satisfaction, GlobalHealth Asia maintains an industry leading level of customer service.

Direct Payments to Medical Service Providers
To alleviate your worries about paying for quality medical care, GlobalHealth Asia has established an extensive out-patient Direct Billing Network (DBN). If you purchase a nil deductible plan with out-patient cover, you can use your UniversalHealth 100 medical card to enjoy cashless out-patient treatment. Our out-patient direct billing network includes hundreds of general practitioners and specialists across Asia.

Additionally, GlobalHealth Asia can arrange a Hospital Guarantee payment for both planned and emergency hospitalisations, as well as direct payment of most hospital bills on your behalf.

Online Member Care
The GlobalHealth Asia Online Member Care service provides additional convenience for all policyholders.

Through the Online Member Care service you or your representative will have secure access to your policy details at all times, so you can check on your policy whenever it is most convenient for you.

You or your representative can also use Online Member Care to check the status of your claims and to download useful documents and forms.

Transparent Underwriting
GlobalHealth Asia takes an open and upfront approach to underwriting transparency, meaning you will not have any surprises when you make a claim for reimbursable medical costs.

Unlike many other plans, GlobalHealth Asia has a detailed application process, so you will know before your medical insurance coverage begins which pre-existing or chronic conditions are included in your cover.

Prompt Payment of Claims
When full documentation is received from policyholders, most claims are reimbursed within five business days.

Reimbursement of claims can be made directly to your credit card, your nominated bank account or via cheque payment in HK$.